Privacy Policy

Who we are

Fullerton Water Damage Pros, 1500 S Raymond Ave, Fullerton, CA 92831. You can reach us on +1 (201) 277-9344.

Information we collect

We collect only what we need to respond to you and to carry out restoration work:

• Information you give us — your name, phone number, email address, property address and the details of your situation, submitted through our estimate form or given over the phone.
• Job records — moisture readings, photographs, drying logs and scopes of work created during a restoration, which form part of your file and may be shared with your insurance carrier at your request.
• Basic technical information — standard web server information such as the pages requested and the browser used.

How we use it

• To respond to your enquiry and dispatch a crew.
• To carry out and document the restoration work you engage us for.
• To communicate with your insurance carrier and adjuster where you have asked us to.
• To meet legal, contractual, tax and insurance record-keeping obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Who we share it with

Only where it is necessary to do the work: your insurance carrier and adjuster at your request, licensed subcontractors engaged on your job such as plumbers, roofers or abatement contractors, and service providers who help us operate the business under confidentiality obligations. We may also disclose information where required by law.

Calls and messages

By submitting the estimate form or calling us, you consent to being contacted about your request by phone, text message or email. Message and data rates may apply. You can opt out of non-essential communication at any time by telling us.

Cookies and analytics

This site is a statically generated website. We do not set advertising cookies and we do not run cross-site tracking. If analytics are added in future, this policy will be updated before they are enabled.

Third-party embeds

Our contact and area pages embed a Google Maps frame so you can see where we are based. Google may set cookies and collect data through that embed under its own privacy policy. The map is lazy-loaded and only requests data when it comes into view.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we hold about you, to request its deletion, to request correction of inaccurate information, and not to be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined by the CCPA.

To make a request, call us on +1 (201) 277-9344 or write to us at 1500 S Raymond Ave, Fullerton, CA 92831. We may need to verify your identity before acting on a request.

How long we keep it

Enquiries that do not become jobs are kept only as long as needed to follow up. Job records are retained for the periods required by contract, insurance and California law, which for construction and restoration records is generally several years.

Security

We use reasonable administrative and technical measures to protect the information we hold. No method of transmission or storage is completely secure, so please do not send sensitive information such as financial account details through the website form.

Children

This site is not directed to children under 13 and we do not knowingly collect information from them.

Changes

We will update this page if our practices change, and the date at the top will change with it.